Staff Applications Engineer, Network Operations Center

Job Description

Rivian is seeking a Network Operations Center Senior Applications Engineer to support the remote maintenance of Rivian's charging network.

Requirements

• Bachelor's degree in Electrical, Mechanical, or Network Engineering or related discipline
• 5+ year(s) of related experience
• Experience using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.)
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc.
• Understanding of DC fast charging systems, high voltage and low voltage systems, and systems controls; experience in electric infrastructure a plus

Responsibilities

• Support network operations of Rivian’s deployed charging assets
• Represent the NOC and field service teams and work cross-functionally with product, software engineering, and interoperability teams
• Engage with product and software teams to improve firmware testing, rollout, and feedback process
• Assist NOC specialists and engineers in day-to-day operations
• Analyze charging session data, diagnostic logs, fault codes, and other data to assess and diagnose root causes of issues
• Support commissioning of new assets and configuring asset properties via Linux and other internal software applications

Benefits

• Robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.