Apple Support College Program At Home Advisor - Appalachian State University

Job Description

The Apple Support College Advisor role involves providing world-class customer service, troubleshooting, and technical support for Apple products.

Requirements

• Enrolled in a university pursuing a bachelor’s degree or higher
• Quiet home workspace with required equipment
• Minimum internet speed of 10 Mbps download and 3 Mbps upload
• Available for full-time paid training and subsequent part-time work

Responsibilities

• Engage with customers to provide step-by-step solutions with patience
• Fix technical issues while ensuring an excellent customer experience
• Listen to customers, use technical expertise, and follow troubleshooting flow