Apple Support College Program At Home Advisor - University of California Santa Cruz

Job Description

Apple Support College Advisor providing world-class customer service, troubleshooting, and technical support for various Apple products.

Requirements

• Enrolled in at least one class at a university pursuing a bachelor’s degree or higher
• Quiet home workspace with necessary equipment
• Hard-wired internet connection with specific speed requirements
• Available for full-time paid training and subsequent part-time work
• Minimum typing speed of 40 WPM
• Successful completion of assessments and background check

Responsibilities

• Engage with customers to provide step-by-step solutions
• Fix technical issues while ensuring an excellent customer experience
• Listen to customers, utilize technical expertise, and follow troubleshooting flow
• Provide friendly and efficient customer service