Operations Manager – Learning & Development

Job Description

The America’s Ops L&D Manager role at Apple involves leading a team of L&D experts to enhance organizational performance and enable ongoing learning of the AMR Operations team.

Requirements

• Bachelor’s Degree in Supply Chain/Operations, Business, Organizational Leadership, Adult Learning, Education, Instructional Design, Communication, or equivalent work experience
• 3+ years of team leadership/management experience

Responsibilities

• Recruit, retain, mentor development of individual contributors as direct reports. Team size: 5-8
• Own L&D strategic roadmap for all employee onboarding, professional and leadership development
• Present, defend, & influence capability & technology roadmap to Apple’s senior executive leadership and cross-functional stakeholders
• Oversee/contribute to L&D program & training content development, incl. class facilitation
• Partner closely with x-functional leaders to develop best in class learning solutions that influence positive/behavioral change aligned with strategic business objectives
• Demonstrate and explain complex business plans/processes, systems, and/or tools with focus on the upstream/downstream impact and relationship between multiple functions and/or decisions
• Measure, understand, and communicate the impact learning content has on business operations
• Support org readiness & training programs for roll-out of new tools, processes, & people dev initiatives
• Drive innovative approach to L&D that engage/excite learners and guide process/policy improvements
• Identify process improvement opportunities and drive solutions from conception through implementation