Sr. Manager, Apple Store Online BPR Project Management

Job Description

Apple is seeking a technical and people leader to shape strategy, lead a global team, and drive continuous improvement within the Apple Services Engineering organization.

Requirements

• 10+ years of professional experience within a technical product/program/project management role and 4+ years managing a team
• Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies
• Experience with transactional systems such as SAP
• BA/BS degree in a technical field, or 11+ years of relevant experience

Responsibilities

• Invest in the development of the team through hiring, coaching, and inspiring them
• Oversee global portfolio of Online and RCC programs/projects including scope, requirements, timelines, prioritization, and execution
• Foster collaboration across cross-functional partners to formulate roadmap, drive execution, manage intake pipeline, and global capacity of resources
• Drive on-time delivery and deployment, establish checkpoints, and communicate status updates with the team
• Play a leading role in improving how solutions are built and projects are executed within the Apple Services Engineering organization