Atlassian Services Site Reliability Engineer

Job Description

The Atlassian Services Site Reliability Engineer (SRE) role at Apple involves maintaining Atlassian services used in software development and delivery processes for Apple products.

Requirements

• Passion in building reliable, scalable, and performant distributed systems
• Understanding of distributed systems w.r.t. application, networking, and security
• SRE or Dev/Ops experience in managing customer-facing systems in a 24/7 environment
• Experience in managing and monitoring fleets of *nix systems or container platforms
• Excellent judgment and integrity with the ability to make timely decisions
• Ability to anticipate the needs of others and adapt to changing conditions
• B.S. in Computer Science or related work experience

Responsibilities

• Configuration and monitoring of on-prem and cloud-based dependencies
• Automate continuous integration (CI) and continuous delivery (CD) pipelines
• Maintain staging and production environments to maximize uptimes
• Implement observability of systems for monitoring, alerting, and metrics reporting
• Generate reports on service metrics for performance, availability, and reliability
• Champion practices regarding change control management and incident response
• Proactively communicate status of Atlassian services to stakeholders
• Demonstrate willingness to ask for clarification and increase awareness of the larger context
• Explore solutions to problems, evaluate risk vs reward, then execute the best approach
• Communicate asynchronously with a global team across multiple time zones
• Document new processes or update existing documentation pages