Support Engineer III

Job Description

The role provides ongoing systems analysis and support for hardware/software systems, including troubleshooting, maintenance, and customization. It involves system security implementation, system backup, and disaster recovery procedures.

Requirements

• 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• General knowledge of system management processes and tools

Responsibilities

• Designs, installs, tests, and maintains systems and infrastructure components
• Provides technical and functional support for team and system users
• Leads root cause evaluation and major incident communication
• Creates automated application maintenance and deployment processes
• Manages vendor interface for system support issues
• Works with clients to resolve design and implementation issues

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)