AV Support Engineer I

Job Description

The AV support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will troubleshoot and resolve complex issues with AV systems, maintain communication with customers, and drive continuous improvement of the customer experience.

Requirements

• BA/BS degree in a related technical field, or equivalent industry experience
• 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems
• Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly
• Experience with network technology including video and audio over IP
• Strong understanding of signal flow
• Ability to establish and build healthy working relationships and partnerships
• Excellent communication, interpersonal, and presentation skills
• Strong prioritization and organizational skills with attention to detail

Responsibilities

• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems
• Working with on-premise IT technicians, contractors, and integrators through troubleshooting and repair procedures
• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
• Daily travel between sites in the metro area required
• Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed
• Ability to work at height (<= 8 Feet)
• Occasional after-hours work may be required

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)