Hardware Support Engineer, MSP CX

Job Description

Join the Mechatronics & Sustainable Packaging Customer Experience team at Fulfillment Technologies & Robotics to work on advanced robotics systems and impact customer fulfillment network performance.

Requirements

• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• 1+ years of experience designing and supporting robotics systems
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• Experience leading disciplined technical problem-solving
• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously

Responsibilities

• Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
• Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
• Identify, analyze, and resolve mechanical and system issues across the MSP product suite
• Design and implement electro-mechanical tools and fixtures to support deployed and new products
• Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
• Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
• Create an escalation process for hardware and systems issues impacting the MSP product suite
• Develop and implement preventative maintenance procedures and training content for advanced robotics systems
• Lead on-site training sessions for on-site RME teams supporting Amazon operations
• Develop and implement systems and processes for spare parts management
• Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
• Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
• Provide requirements and 'voice of the customer' feedback to development and support teams
• Up to 75% travel expected

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)