Incident Management Engineer (ES2), ES2

Job Description

The AWS Sales, Marketing, and Global Services team is seeking an Incident Management Engineer with a strong background in Incident Management and customer ownership to provide support and account management for critical customers.

Requirements

• 3+ years of technical support experience
• Bachelor's degree
• Knowledge of distributed computing environments
• Experience with AWS services and/or other cloud offerings

Responsibilities

• Drive the resolution of large scale customer impacting incidents
• Provide critical incident response/management
• Contribute to Problem Records for customers
• Monitor and manage communications during high impact events
• Lead projects and teams to drive operational improvements
• Identify and troubleshoot recurring platform issues

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)