Software Development Engineer, Amazon Customer Service

Job Description

Amazon is seeking Software Development Engineers to join the Worldwide Defect Elimination team and Voice of Customer team to build scalable solutions and products to enhance customer experience.

Requirements

• 3+ years of non-internship professional software development experience
• 3+ years of non-internship design or architecture experience
• Bachelor's degree in computer science or equivalent

Responsibilities

• Design, develop, and maintain VoC back-end systems and full-stack applications
• Work with ML science, engineering, and business partners to evolve VoC products
• Develop scalable services for customer feedback analysis using NLPs and ML

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)