Facility Operations Center (FOC) Engineer, Facility Operations Center

Job Description

The Facility Operations Center (FOC) Engineer role at AWS Infrastructure Services involves supporting onsite operations teams by providing remote monitoring of Data Center infrastructure.

Requirements

• 3+ years of Command Control Center and/or relevant work experience in a critical facility environment
• 3+ years of Technical (Military/Trade School) training and/or experience or Bachelor's degree in engineering or equivalent
• Work a flexible schedule including weekends, and/or holidays

Responsibilities

• Analyze alarm monitoring systems, and follow escalation processes
• Review work requests from field technicians for compliance
• Create and document tickets
• Act as a key point of contact for onsite Data Center teams, offering support to optimize facility operations
• Maintain a solid understanding of critical facility infrastructure
• Execute vision and goals for the team or department
• Ability to support a 40-hour workweek, including weekends and holidays, as part of a fixed-shift schedule in our 24/7 operations environment

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)