Data Center Manager, DCC Communities

Job Description

Amazon.com Data Center Operations is seeking a proven technology manager to lead their infrastructure management team with a focus on people management, technical expertise, and operational excellence.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience managing people in a technical environment
• 3+ years of networking experience and knowledge of cabling best practices
• 3+ years of experience with hardware architectures and troubleshooting experience
• 3+ years of experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Routinely review ticket queue for large events and address accordingly
• Coordinate change management resources
• Guide, train, and educate data staff on best practices
• Manage and deliver mid-size projects
• Recommend, document, and oversee policies and procedures
• Manage a diverse team of data technicians
• Provide weekly report to the data center manager
• Maintain the on-call schedule
• Recruit and train data technicians
• Host weekly staff meetings
• Write and deliver performance reviews for staff

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)