Data Center Manager, DCC Communities

Job Description

We are looking for proven technology managers with experience in people management and strong technical understanding to take Amazon.com Data Center Operations to the next level.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience managing people in a technical environment
• 3+ years of networking experience and knowledge of cabling best practices
• 3+ years of experience with hardware architectures and troubleshooting experience
• 3+ years of experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Routinely review ticket queue for large events and address accordingly
• Coordinate change management resources
• Guide, train and educate data staff on the best practices related to all service owner issues
• Manage and deliver mid-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Manage a diverse team of data technicians with varying skills
• Provide weekly report to the data center manager
• Maintain the on-call schedule coordinating absence and vacations
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Write and deliver performance reviews for staff

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)