IT Support Engineer I, Ops Tech Solutions (OTS)

Job Description

As an IT Support Engineer I at Amazon, you will be responsible for implementing technical solutions, providing support for computer hardware and software, and ensuring infrastructure networking and computing systems remain available during production hours.

Requirements

• High school diploma or equivalent
• 2+ years of experience in a professional environment
• Fluent in Cisco/networking and either Linux and/or Microsoft
• 2+ years of troubleshooting experience in a multi-user high availability environment
• 2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
• 1+ years of IT experience with client, server, and network service delivery
• Possess and maintain a current, valid Driver License
• Bachelor’s degree in Computer science or IT related field (preferred)
• Industry relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS (preferred)
• Data center infrastructure and facilities experience (preferred)
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Excellent written and verbal communication skills
• Proven ability to work successfully with limited supervision

Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration
• Ensuring infrastructure networking and computing systems remain available during production hours
• Providing analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Supporting customers from multiple buildings in the area and remote customers
• Traveling within the local or regional area to support customers

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)